Shipping

Delivery is usually within 3-6 working days. The products are delivered by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays. Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person. You can find more information in the "Returns and Refunds" section.

Shipping is always free for orders over Kč 2711. For orders under Kč 2711, shipping is charged at a flat rate of Kč 352.

Finally, remember that for returns shipping is charged to the customer.

See the "Returns and refunds" section for full details.

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

 

The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.

 

The courier cannot deliver to Post Office boxes or to Postal services. 

Please also note that we cannot ship to the following areas: 

• Campione d'Italia, Lugano Lake, Livigno 

• Azores • Madeira 

• French Overseas departments 

• Channel Islands 

• Gibraltar 

• Canary Islands 

• Balearic Islands 

• Andorra 

• Ceuta 

• Melilla 

• Åland Island